We provide you with a premier level of service.
Premier Management Services was founded for the purpose of providing hands-on management services to condominium associations and cooperatives. The clients we serve desire a higher level of attention from the Property Manager and Senior Management personnel than offered by the larger management firms.
Our Approach
It is our belief that no one person should be responsible for more than
4 - 6 buildings.
This allows the Supervisor to effectively and proactively review and administer all staff, contractors and contracts on a regular basis and to visit each property at least once a week (even without set office hours or an on-site commitment). The Supervisor will thoroughly walk the building, speak with and observe any employees and/or contract labor that is present, and occasionally greet Owners as they come and go.
A Strict Code of Ethics
We do not charge any fees or accept any types of compensation for awarding work or issuing payments to vendors.
It is our firm and fundamental belief that we earn our fees through providing management services. Any other services we provide are done so at our actual approximated costs. Charging “Referral Fees,” “Payment Processing Fees,” for capital projects (paid by the vendors) or “Vendor Certification/Registration Fees” to be added to a management company’s accounting system is inherently wrong, since it in one way or another costs the client more and encourages the management company to prefer one vendor over another.
Timely Communication
Unreturned inquiries are the greatest cause of dissatisfaction with property management companies.
We utilize email extensively since it allows the recipients to reply on their schedule and permits us to respond quickly, while we are in the field awaiting or during other “down-time”. This provides better responsiveness and utilization of a manager’s resources. It is our policy to return all phone calls, texts and email inquiries in a timely manner, even if the response only acknowledges the inquiry and promises a full response in a few days.
Competitive Bidding
We believe our clients are better served by maintaining competition rather than aligning exclusively with any vendors and service providers.
By maintaining unconflicted relationships with multiple service providers, Premier is able to ensure that we are aware of new trends and entrants in the markets. For example, when an insurance renewal increase seems out of line with those at similar properties, or a competing agent finds an aggressive new carrier in our markets, the incumbent agents are compelled to seek additional quotes or they risk losing not only that account but also any other account of Premier’s that they represent, if they aren’t actively seeking similar new carriers and bids each year for our clients.